So, you received your Wall Sticker or Wall Mural, you watched our installation videos, however it didn't go quite to plan and you can no longer apply the product to your wall? Rest assured! At BeautifulGame.co.uk, we're here to help and we understand that sometimes mistakes do happen, which is why we honour all BeautifulGame.co.uk customers with an 'Installation Guarantee'. This means we will honour a replacement free of charge for your product if installation didn't quite go to plan, we would just ask you to cover the delivery cost to ship you the replacement! In order to benefit from this guarantee, simply please email firstname.lastname@example.org with the following information: 1. Order Full Name and Order Number. 2. Confirmation you watched the relevant fitting instructional video prior to installation. 3. Email us 2/3 images of the wall sticker product in it's current state. 4. Explain the issue you encountered. Once we have this information we will work with you to resolve the issue and ensure we get it right the second time around - bascially, Everyone wins!