Customer Service - Delivery & Returns Information
We hope you love shopping with us at Beautiful Game. Here are our delivery and returns policies to help make sure we meet your expectations.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
All Orders are despatched with 2 working days. Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before midnight (BST). Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
PLEASE NOTE ALL DELIVERY TIMES QUOTED BELOW REFER TO THE TIME TAKEN TO DELIVERY YOUR ORDER FOLLOWING DESPATCH
|Order Territory||STANDARD SERVICE||COURIER / PRIORITY|
|United Kingdom||RM48 - 2/4 Days - £2.99||DPD Local - 1 Working Day - £7.99|
|Ireland & Europe||Airmail - 3/7 Days - £4.99||FedEx - 2/4 Days - £14.99|
|US, Canada & Australia||Airmail - 5/15 Days - £4.99||FedEx - 2/5 Days - £14.99|
|Worldwide (permitted Countries only)||Airmail - 5/15 Days - £14.99||FedEx - 2/5 Days - £24.99|
Returns and Replacements
Please note: You have the legal right to cancel your order within 14 working days of it being received, however this excludes any order that contains a personalised or custom printed items.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Beautiful Game order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Please return your order to BeautifulGame.co.uk, Wundur Limited, Suite 1, Focal House, Ensor Way, New Mills, SK22 4NQ.
Please allow 10 to 14 days for Beautiful Game to process your return.
Your right to cancel can be exercised by emailing (firstname.lastname@example.org) or in writing to: BeautifulGame.co.uk, Wundur Limited, Suite 1, Focal House, Ensor Way, New Mills, SK22 4NQ